6.4 What If My KYC Verification Fails?

If you cannot complete the automated KYC verification process, please provide the following materials:

> Record a video of yourself holding your ID/passport, clearly stating today's date (mandatory).

> The a photo of the front and back of your ID document, ensuring that the information is clear and legible (mandatory).

> Send the video and 2 photos through chatbot or to the support email support@haloskins.com.

Generally, we review the information you submit within 24 hours. However, it may take longer in special circumstances.

HaloSkins takes the security of transactions very seriously and is committed to preventing fraudulent activities.

Your cooperation and understanding are essential for us to create a safe and reliable platform. Rest assured, the documents you provide will be kept strictly confidential.