Hi, Thanks for getting in touch and sorry to hear the bed is feeling wobbly.

With tall beds like high sleepers and bunk beds, a “wobble” is almost always not a product fault. Because they’re top-heavy, the amount of movement you feel is usually caused by a combination of environment (floor type/level, grip, where the bed is positioned) and assembly (the frame being perfectly square and all four feet sitting evenly). Within the assembly instructions we did give you advice.

The good news is this is can very easy to resolve once you follow the right steps.

Please copy and paste this link below, this advice will resolve your issue.

https://www.strictlybedsandbunks.co.uk/my-high-sleeper-bunk-bed-feels-wobbly-what-should-i-do/

If you emailed from an Amazon account, they will have removed the link.. This information is available on our website so please

Search the following: "Strictly Beds and Bunks Bed Feels Wobbly? How to Fix High Sleeper / Bunk Bed Sway " 

A bed frame is a box and if it's not aligned, it will move. Follow the instructions above to resolve your issue.